NHS Foundation Trusts

Rising to the Challenge

In order to achieve Foundation status an NHS Trust must encourage staff, patients and the public to become members. 

Administration of a membership organisation is a specialist task, one in which APT excel, and our Spectrum services division offer a one stop solution to this problem.

Spectrum customers entrust the running of their membership operation to APT for a fixed fee, we carry out the whole administration task from entry of new member details to the production of all the reports required by Monitor.

The Spectrum service includes:

• Provision of a specialist membership database
• Migration of data from existing systems, such as payroll
• Entry of new member details from application forms
• Operate a call centre for members to advise of changes to their details
• The development of web pages to sit within the Trust’s website allowing members to join and administer their own details
• Access to pre-defined reports designed to satisfy Monitor’s reporting requirements
• Access to an on-line reporting tool allowing for new or pre-defined reports to be created against the database
• Provision of appropriate data for the running of ballots in conjunction with the Electoral Reform Society
• Data integrity checks including the option of validation against The Bereavement Register, Gone Away Suppression data as well as Postcode Address File.

The software also provides facilities for:

• Event Management
• Bulk mailing through post, email and SMS
• Maintenance of a history of all communication with members
• Complaint handling, service feedback, resolution and outcome recording
• Full history of all data amendments

Spectrum is available to NHS Trusts for a fixed price per member, the service not only provides a single solution for all membership requirements, it is also substantially cheaper than carrying out the administration internally.

 Find out how APT can meet your requirements