Spectrum Administration Services from APT Solutions specialise in delivering professional administration and fulfillment solutions to membership organisations.

If you are dealing with peaks and troughs in your workload, Spectrum Services is designed to help your organisation meet its challenges and could be the solution to your organisations problems within these busy periods; designed especially to take away the strain associated with intensive processes within database management. 

For instance, when your subscriptions or donations follow a seasonal or annual pattern, you face a choice: do you take on the expense of temporary staff to cope with the peak? Do you choose to run with surplus capacity? Or do you just try to get through the rush and risk compromising service? Your budget and the demands of service are putting you between a rock and a hard place.

 

Membership Administration

Peak Processing

Campaign Management, printing and fulfilment

Document Imaging

Membership Card Printing

Bulk Mailing through post, email and SMS

 

Spectrum call and mailing centre offers a fast turnaround as agreed with the client in a Service Level Agreement. Prompt processing of amendments reduces mail returns and improves member satisfaction. All post is date stamped on receipt. Spectrum membership services process over 200,000 application forms annually using manual, batch and scanned processing functionality and maintain an indexed retrieval system conforming to PD0009 accreditation. 

Consistency of data capture is ensured through automatic case conversion ensuring that data in a field is always displayed in the same way & integration with the Postcode Address File (PAF) ensures that addresses are correct and displayed in Royal Mail preferred format.  Regular updates of PAF include the facility to scan existing addresses and implement any changes from the Royal Mail.

Spectrum can provide your organisation with a trained help-desk call centre facility answered in your name and can facilitate daily processing of record amendments. Any applicable telephone protocols would be agreed with the client. 

As standard the receipt of an e-mail from a member generates an email confirming the issue will be processed in the agreed time period along with details of any actions that have been taken.

If your organisation has a requirement that is not included please contact us to discuss your requirements.